The percentage of Missourians who said they were satisfied with MoDOT jumped to 79 percent this year, up from 75 percent a year ago. Even better, the percentage of people who are very satisfied with MoDOT rose from 16 percent to almost 25 percent.

Despite these rising numbers, about 21 percent of Missourians indicated they were not satisfied with MoDOT, pointing out the department still has room for improvement.

“These survey results show our dedication to delighting our customers is paying off,” said Director Pete Rahn. “We’ve shown we’re accountable with the resources we’ve been given and can bring projects in on time and within budget. However, we want to satisfy 100 percent of our customers, so we still have work to do.”

The survey, conducted through the University of Missouri-Rolla, is taken each May to determine how well we’re doing as an agency. The results, gleaned from random telephone interviews with 3,500 adult Missouri residents, provide information for five Tracker measures:  overall customer satisfaction; satisfaction with transportation options; public involvement; timely, accurate and understandable information and MoDOT as Missouri’s transportation expert. Almost 87 percent of Missourians view MoDOT as Missouri’s transportation expert, up from 81 percent last year.

When it comes to communicating, 86 percent of Missourians think MoDOT provides timely information, 84 percent think we give accurate information and 86 percent rate us as providing understandable information. Last year’s ratings in this area ranged from 76 percent to 78 percent.

Missourians’ satisfaction with transportation options was the only measure to decline from previous results, falling from 75 percent in 2006 to 67 percent this year. The research report indicates the high cost of gasoline, which has caused more people to investigate alternatives to driving, may be responsible for this decline.